Policies

Copyright Information

All website content is copyright to Vanyanís. Vanyanís is a registered business name. All photography is copyright to the respective photographers.

 

Currency

Prices listed on our website are in Australian Dollars (AUD). A currency converter is coming soon! You can purchase if you are internationally based. Vanyanís ships world wide.

 

Accepted Payment Methods

Australian customers can pay via Direct Deposit or PayPal. International customers can pay using PayPal. You can pay using a credit card at checkout, even if you do not have a PayPal account.

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Refunds, Returns and Exchanges

If you need to exchange a size or (in the unlikely event that) there is a fault or problem with an item you purchased through our store, please contact us as soon as possible so that we can do our very best to assist you. We can’t help if we don’t know that there is a problem, so please do contact us, we want to help!

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Import Fees and Postal Insurance

If you are ordering from overseas, please be advised that your country may charge you import fees. Any such fees are payable by you. Please contact your customs office directly to determine if (and how much) any fees may/will be.

Occasionally orders can get lost or damaged in transit (despite our careful packaging). In this unlikely event we will be available to help. For higher value orders, we do recommend insuring for the value of your order.

For all postage and handling information and terms, click the button below:

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Information and Terms & Conditions for Custom Commissions

You will find all information pertaining to your bespoke order by clicking the button below. Bespoke clients are required to sign a contract accepting these terms and conditions and we advise you to read them in full. We reserve the right to update the terms as and when necessary. 

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Class/Course Cancellations

Class fees are unfortunately non-refundable. 50% of your class cost may be used against an alternative class date provided cancellation is one month or more prior to the original class date. You may only re-book once before your total fee is void. Cancellations within one month of class date are completely non-refundable. You may transfer your class ticket to a friend if you are unavailable to attend, provided you notify us 48+ hours prior to the event. Vanyanís reserves the right to cancel or postpone a course up to 7 days before the event. In this event an alternative date or full refund will be offered. By purchasing a ticket for one of our classes you are agreeing to this cancellation policy.

Private Tuition Cancellations

Private tuition fees are unfortunately non-refundable. 50% of your lesson cost may be used against an alternative lesson date provided cancellation/rescheduling is 48 hours or more prior to the booked class time/date. You may only re-book once before your total fee for the lesson is void. Cancellations with less than 48 hours notice are completely non-refundable. Vanyanís reserves the right to cancel or postpone a lesson up to one day before the event. In this event an alternative date or full refund will be offered. By purchasing a ticket for one of our lessons or term packages you are agreeing to this cancellation policy.

Privacy

Here at Vanyanís we take your privacy very seriously and we will only ever use your personal data to process your orders and, if you opt in to receive our newsletters, provide information on our products, special events, corset making and sewing courses, and news related to the goings on at Vanyanís.

Your information is kept secure via password protected systems only accessible by authorized Vanyanís staff. Our computers and devices we use to access this information are kept secure with antivirus software. Vanyanís.com is protected with a firewall. We absolutely value your privacy and have never (and will never) pass on or sell your information to any third parties. Ever.

After purchasing one of our products, enrolling in a sewing class or subscribing to our mailing list, the personal data we may hold about you is as follows:

  • First Name
  • Last Name
  • Email Address
  • Telephone/Mobile Number
  • Address

We only collect the minimum amount of information required to communicate with you and we keep only what is necessary to process your orders and/or communicate with you via our newsletter (if you opted to receive it). 

If at any time you wish to opt-out of receiving communication from us, please update your email preferences by clicking the link included in the footer of all emails to unsubscribe (or reply or email us directly at info@vanyanis.com).

If you have set up an account at Vanyanis.com (an option during checkout when placing an order), you can click the link above and manage your details there. If you checked out ‘as a guest’, then you will not have an account with us. However, your details as mentioned above (along with your order) will be in our secure system as necessary to process your order. 

If you have any questions regarding our privacy policy please email us at info@vanyanis.com

We Ship Worldwide

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Photo Credits

Image 1:
Bride: Amber Welch
Photography © 4walls Weddings

Image 2:
Model: Jess Louise
Photography © Chris Murray

Image 3:
Model: Threnody in Velvet
Photography © Iberian Black Arts

Image 4:
Photography © Vanyanís