Policies

Copyright Information

All website content is copyright to Vanyanís. Vanyanís is a registered business name. All photography is copyright to the respective photographers.

 

Currency

Prices listed on our website are in Australian Dollars (AUD). A currency converter is coming soon! You can purchase if you are internationally based. Vanyanís ships world wide.

 

Accepted Payment Methods

Australian customers can pay via Direct Deposit or PayPal. International customers can pay using PayPal. You can can pay using a credit card at checkout, even if you do not have a PayPal account.

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Refunds, Returns and Exchanges

If you need to exchange a size or (in the unlikely event that) there is a fault or problem with an item you purchased through our store, please contact us as soon as possible so that we can do our very best to assist you. We can’t help if we don’t know that there is a problem, so please do contact us, we want to help!

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Import Fees and Postal Insurance

If you are ordering from overseas, please be advised that your country may charge you import fees. Any such fees are payable by you. Please contact your customs office directly to determine if (and how much) any fees may/will be.

Occasionally orders can get lost or damaged in transit (despite our careful packaging). In this unlikely event we will be available to help. For higher value orders, we do recommend insuring for the value of your order.

For all postage and handling information and terms, click the button below:

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Information and Terms & Conditions for Custom Commissions

You will find all information pertaining to your bespoke order by clicking the button below. Bespoke clients are required to sign a contract accepting these terms and conditions and we advise you to read them in full. We reserve the right to update the terms as and when necessary. 

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Class/Course Cancellations

Class fees are unfortunately non-refundable. 50% of your class cost may be used against an alternative class date provided cancellation is one month or more prior to the original class date. You may only re-book once before your total fee is void. Cancellations within one month of class date are completely non-refundable. You may transfer your class ticket to a friend if you are unavailable to attend, provided you notify us 48+ hours prior to the event. Vanyanís reserves the right to cancel or postpone a course up to 7 days before the event. In this event an alternative date or full refund will be offered. By purchasing a ticket for one of our classes you are agreeing to this cancellation policy.

Private Tuition Cancellations

Private tuition fees are unfortunately non-refundable. 50% of your lesson cost may be used against an alternative lesson date provided cancellation/rescheduling is 48 hours or more prior to the booked class time/date. You may only re-book once before your total fee for the lesson is void. Cancellations with less than 48 hours notice are completely non-refundable. Vanyanís reserves the right to cancel or postpone a lesson up to one day before the event. In this event an alternative date or full refund will be offered. By purchasing a ticket for one of our lessons or term packages you are agreeing to this cancellation policy.

Privacy

Any information collected by us will only be used by authorised Vanyanís employees to complete your order or request. This information will never be sold or passed on to any third parties.

 

We Ship Worldwide

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Photo Credits

Image 1:
Bride: Amber Welch
Photography © 4walls Weddings

Image 2:
Model: Jess Louise
Photography © Chris Murray

Image 3:
Model: Threnody in Velvet
Photography © Iberian Black Arts

Image 4:
Photography © Vanyanís

IMPORTANT! We are on holiday. All orders will be shipped from September 25th, 2017. Dismiss