Postage and Handling
Postage and handling rates are calculated at checkout, depending on your shipping address. We ship worldwide (with some exceptions).
We are only able to ship to the UK if your order is $270AUD / £135 or more (excluding shipping costs).
If you are ordering from overseas, please be advised that your country may charge you import fees. Any such fees are payable by you. Please contact your customs office directly to determine if (and how much) any fees may/will be.
Occasionally orders can get lost or damaged in transit (despite our careful packaging). In this unlikely event we will be available to help. For higher value orders, we do recommend insuring for the value of your order.
For all postage and handling information and terms, click the button below:
Read MoreCurrency
The products listed in our online shop are priced in Australian Dollars (AUD) and payments are processed in AUD.
Our online courses are listed separately to the main shop, and are listed and processed in USD (the different currency is clearly marked).
If you are browsing the site and cannot see a currency written explicitly then you can safely assume it is in AUD.
A currency converter is available on the right (you’ll see a small circle with “AUD $” inside – click it and you can change the currency you view – payments will still be processed in AUD).
You can purchase if you are internationally based. Vanyanís ships world wide (with some exceptions).
Refunds, Returns and Exchanges
If you need to exchange a size or (in the unlikely event that) there is a fault or problem with an item you purchased through our store, please contact us as soon as possible so that we can do our very best to assist you. We can’t help if we don’t know that there is a problem, so please do contact us, we want to help!
Information and Terms & Conditions for Bespoke Orders
You will find all information pertaining to your bespoke order by clicking the button below. Bespoke clients are required to sign a contract accepting these terms and conditions and we advise you to read them in full. We reserve the right to update the terms as and when necessary.
Read MoreAfterpay
We are happy to offer Afterpay on the majority of products in our store. When you use Afterpay, you’ll pay in 4 interest-free instalments, and there are no late fees when you pay on time. How it works is the first instalment is due when you checkout, and the following instalments are due two weeks apart from then. Afterpay pay us in full straight away, so we can ship your order before you’ve finished paying it off!
Afterpay cannot be used for any made-to-order or customized products (like our Valentina Jewellery Collection). It is also not eligible to be used on deposits for any product or service we may offer.
If you would like to use Afterpay but some items in your order are not eligible, we ask that you please place two separate orders so that the order you check out with with Afterpay only contains eligible products. Even though Afterpay may be ineligible on some products, there is currently no website functionality to prevent you checking out with Afterpay for these products (sorry!). Unfortunately, if any items are not eligible for Afterpay we will cancel and refund your order.
For items that are not eligible for Afterpay we are happy to offer a Payment Plan directly with us (see below).
Payment Plans
We are happy to offer payment plans for our bespoke commissions at no additional charge. Please let us know during the consultation phase if you would like to arrange a payment plan so we can set dates and amounts for payment by installment.
For some products in our store (that are not eligible for Afterpay) we are able to offer “pay by installments” for an small additional administration fee. On products we offer in-house payment plans, you will see a “Deposit” or “Pay in Full” button on the product page. Select “Deposit” to initiate a Payment Plan with us.
You will not receive your order until it has been paid for in full.
If payment is late by 14 days we reserve the right to deem the order cancelled. Any payments/installments paid up until that point will not be refunded and may not count as “credit” towards future orders or bookings.
‘Online Course’ payment plans:
If you are late paying an installment, you have a ‘grace’ period up until the 14th day. At 14 days passed the due date, your course access will be suspended. If, after 30 days we have still not received your payment then you will lose access to the course. Any payments/installments paid up until that point will not be refunded and may not count as “credit” towards future orders or bookings. If you want to access the course after this you will need to purchase it again. Please ensure that you have added our email sales@vanyanis.com to your address book so invoices and payment reminders do not go to spam.
PayPal Pay Later
Similar to Afterpay, PayPal Pay Later is a payment option we offer that allows you to split your purchase into smaller payments and pay it off over time. PayPal pay us straight away so you won’t need to wait to finish paying off your order before we ship it!
In-Person Class Cancellations
Class fees are unfortunately non-refundable. Your class ticket may be transferred to an alternative class date provided cancellation is one month or more prior to the original class date. There is a $110 transfer fee. You may only re-book once before your class fee is void. If no alternative class dates are scheduled, your class ticket will remain “on hold”. You may use the ticket once a new class is scheduled. “On hold” tickets are valid for nine months from date of original purchase.
Cancellations within one month of class date are completely non-refundable. You may transfer your class ticket to a friend if you are unavailable to attend, provided you notify us 48+ hours prior to the event and you pay the $110 transfer fee).
Vanyanís reserves the right to cancel or postpone a course up to 7 days before the event. In this event an alternative date or full refund will be offered. It is very rare that we would cancel a class.
In the event of a Covid-19 lockdown or government imposed restrictions that prevent a class from going ahead your ticket will be “on hold” until the course can be rescheduled (when it is safe to do so).
By purchasing a ticket for one of our classes you are agreeing to this cancellation policy.
Private Tuition Cancellations
Private tuition fees are unfortunately non-refundable. 50% of your lesson cost may be used against an alternative lesson date provided cancellation/rescheduling is 48 hours or more prior to the booked class time/date. You may only re-book once before your total fee for the lesson is void. Cancellations with less than 48 hours notice are completely non-refundable.
Vanyanís reserves the right to cancel or postpone a lesson up to one day before the event. In this event an alternative date or full refund will be offered.
In the event of a Covid-19 lockdown or government imposed restrictions that prevent a lesson from going ahead your tuition fee will be “on hold” until the lesson can be rescheduled (when it is safe to do so).
By purchasing a ticket for one of our lessons or term packages you are agreeing to this cancellation policy.
Privacy
Here at Vanyanís we take your privacy very seriously and we will only ever use your personal data to process your orders and, if you opt in to receive our newsletters, provide information on our products, special events, corset making and sewing courses, and news related to the goings on at Vanyanís.
Your information is kept secure via password protected systems only accessible by authorized Vanyanís staff. Our computers and devices we use to access this information are kept secure with antivirus software. Vanyanís.com is protected with a firewall. We absolutely value your privacy and have never (and will never) pass on or sell your information to any third parties. Ever.
After purchasing one of our products, enrolling in a sewing class or subscribing to our mailing list, the personal data we may hold about you is as follows:
- First Name
- Last Name
- Email Address
- Telephone/Mobile Number
- Address
We only collect the minimum amount of information required to communicate with you and we keep only what is necessary to process your orders and/or communicate with you via our newsletter (if you opted to receive it).
All orders are processed “in-house” with the exception of the Valentina Jewellery Collection. For orders of this collection, your order and delivery details will be (securely) passed on to Skadi Jewellery to manufacture and ship your order directly to you. Once your order has been completed your details will be deleted from their (secure) system.
If at any time you wish to opt-out of receiving communication from us, please update your email preferences by clicking the link included in the footer of all emails to unsubscribe (or reply or email us directly at info@vanyanis.com).
If you have set up an account at Vanyanis.com (an option during checkout when placing an order), you can click the link above and manage your details there. If you checked out ‘as a guest’, then you will not have an account with us. However, your details as mentioned above (along with your order) will be in our secure system as necessary to process your order.
If you have any questions regarding our privacy policy please email us at info@vanyanis.com
Copyright Information
All website content is copyright to Vanyanís. Vanyanís is a registered business name. All photography is copyright to the respective photographers.
We Ship Internationally*
(*With some exclusions)
Photo Credits
Image 1:
Bride: Amber Welch
Photography © 4walls Weddings
Image 2:
Model: Jess Louise
Photography © Chris Murray
Image 3:
Model: Threnody in Velvet
Photography © Iberian Black Arts
Image 4:
Photography © Vanyanís