Policies, Refunds, Returns, Exchanges & Privacy Information

Postage and Handling

Postage and handling rates are calculated at checkout, depending on your shipping address. We ship worldwide (with some exceptions).

We are only able to ship to the UK if your order is $270AUD / £135 or more (excluding shipping costs).

If you are ordering from overseas, please be advised that your country may charge you import fees. Any such fees are payable by you. Please contact your customs office directly to determine if (and how much) any fees may/will be.

Occasionally orders can get lost or damaged in transit (despite our careful packaging). In this unlikely event we will be available to help. For higher value orders, we do recommend insuring for the value of your order.

For all postage and handling information and terms, click the button below:

Currency

The products listed in our online shop are priced in Australian Dollars (AUD) and payments are processed in AUD.

Our online courses are listed separately to the main shop, and are listed and processed in USD (the different currency is clearly marked).

If you are browsing the site and cannot see a currency written explicitly then you can safely assume it is in AUD.

A currency converter is available on the right (you’ll see a small circle with “AUD $” inside – click it and you can change the currency you view – payments will still be processed in AUD).

You can purchase if you are internationally based. Vanyanís ships world wide (with some exceptions).

Accepted Payment Methods

Australian customers can pay via Direct Deposit, PayPal or Afterpay. International customers can pay using PayPal or Afterpay. You can pay using a credit card at checkout, even if you do not have a PayPal account.

Refunds, Returns and Exchanges

If you need to exchange a size or (in the unlikely event that) there is a fault or problem with an item you purchased through our store, please contact us as soon as possible so that we can do our very best to assist you. We can’t help if we don’t know that there is a problem, so please do contact us, we want to help!

Exchanges

For standard sized, ready-to-wear garments we are happy to accept exchanges if it doesn’t fit. Before purchasing we strongly encourage you to check your measurements against the sizing charts provided in the product descriptions or contact us directly for sizing advice. Where an alternative size is not available a store credit will be issued instead.

For a garment exchange to be possible you must meet the following conditions:

~You must contact us within 10 days of receiving your order
~The item/s must be returned clean, unworn and in resell-able condition (free from makeup, deodorant, body odor, perfume, cigarette smoke or pet hair.)
Please ensure you try on any underwear over your own briefs.
~Garment swing-tags and/or labels must still be attached (when trying on your garment for the first time we advise that you do not remove the tags until after you are confident of the fit)
~The item/s must be returned via a tracked postage service, in waterproof packaging
~Any postage costs and customs charges associated with an exchange are at your expense

We will gladly exchange an item purchased through our store if the item received by you is not the same as the item described or ordered. In this (unlikely) situation we will cover the return postage costs.

Made-to-order / Bespoke

For made-to-order or bespoke garments, exchanges or returns are not possible. Prior to ordering, please contact us for sizing advice or if you have any questions about the specific measurements we may require to complete your order.

No responsibility is taken for the size ordered (for made-to-order) or the accuracy of measurements provided by you (if required). If you’ve accidentally ordered the wrong size or provided us with incorrect measurements and your garment doesn’t fit properly as a result, contact us and we may be able to help if production of your order has not yet commenced. If work has commenced (depending on the garment) it might be possible to alter it (at your expense).

For full bespoke terms and conditions, click here.

Returns

You must contact us prior to returning any item/s. When contacting us, please include your order reference number and the reason for the return. Where a return is possible/required we will then provide you with the correct return address and instructions.

You are responsible for returning small and medium-sized items. This means you must initially pay the return postage costs. Once received, we will assess the product and if the returned item has a minor or major fault we will reimburse you for the returned postage cost. For approved exchanges, the postage costs will remain your responsibility.

Please ensure you insure the return as we cannot accept responsibility for goods lost in transit.

Refund Policy

Unfortunately, we do not provide refunds if you have:

~changed your mind
~ordered the wrong product
~ordered a digital product
~an item is on “clearance” (it will be specified on the product page)
~ordered the wrong size
~damaged the product by misusing it
~used the product for a very long time and the problem is as a result of usual wear and tear
~were aware of the relevant fault (for example: in a ‘sample’ garment) as indicated in the photos or item description.

We do not offer refunds if the order has been lost or damaged in transit. You can purchase insurance on your order at check out if you want added peace of mind. In the unlikely event this occurs, please contact us and we will help you take it up with the postal company.

We will happily provide a refund, exchange or repair as required under Australian law.

If there is a minor problem with a product you have purchased, we can choose whether to:

~provide a replacement that is identical, or of similar value.
~repair the product within a reasonable time, or
~give you a refund.

If there is a major problem with the product you purchased, you may be eligible for a replacement or refund. Please contact us directly so we may assist you.

Any refunds that are made will be processed using the same method you paid for your order (via PayPal or Direct Deposit [Australia only]). Please allow up to 10 business days upon receipt of your goods to process refunds or ship out exchanges.

Information and Terms & Conditions for Bespoke Orders

You will find all information pertaining to your bespoke order by clicking the button below. Bespoke clients are required to sign a contract accepting these terms and conditions and we advise you to read them in full. We reserve the right to update the terms as and when necessary.

Afterpay

We are happy to offer Afterpay on the majority of products in our store. When you use Afterpay, you’ll pay in 4 interest-free instalments, and there are no late fees when you pay on time. How it works is the first instalment is due when you checkout, and the following instalments are due two weeks apart from then. Afterpay pay us in full straight away, so we can ship your order before you’ve finished paying it off!

Afterpay cannot be used for any made-to-order or customized products (like our Valentina Jewellery Collection). It is also not eligible to be used on deposits for any product or service we may offer.

If you would like to use Afterpay but some items in your order are not eligible, we ask that you please place two separate orders so that the order you check out with with Afterpay only contains eligible products. Even though Afterpay may be ineligible on some products, there is currently no website functionality to prevent you checking out with Afterpay for these products (sorry!). Unfortunately, if any items are not eligible for Afterpay we will cancel and refund your order.

For items that are not eligible for Afterpay we are happy to offer a Payment Plan directly with us (see below).

Payment Plans

We are happy to offer payment plans for our bespoke commissions at no additional charge. Please let us know during the consultation phase if you would like to arrange a payment plan so we can set dates and amounts for payment by installment.

For some products in our store (that are not eligible for Afterpay) we are able to offer “pay by installments” for an small additional administration fee. On products we offer in-house payment plans, you will see a “Deposit” or “Pay in Full” button on the product page. Select “Deposit” to initiate a Payment Plan with us.

You will not receive your order until it has been paid for in full.

If payment is late by 14 days we reserve the right to deem the order cancelled. Any payments/installments paid up until that point will not be refunded and may not count as “credit” towards future orders or bookings.

‘Online Course’ payment plans:

If you are late paying an installment, you have a ‘grace’ period up until the 14th day. At 14 days passed the due date, your course access will be suspended. If, after 30 days we have still not received your payment then you will lose access to the course. Any payments/installments paid up until that point will not be refunded and may not count as “credit” towards future orders or bookings. If you want to access the course after this you will need to purchase it again. Please ensure that you have added our email sales@vanyanis.com to your address book so invoices and payment reminders do not go to spam.

PayPal Pay Later

Similar to Afterpay, PayPal Pay Later is a payment option we offer that allows you to split your purchase into smaller payments and pay it off over time. PayPal pay us straight away so you won’t need to wait to finish paying off your order before we ship it!

In-Person Class Cancellations

Class fees are unfortunately non-refundable. Your class ticket may be transferred to an alternative class date provided cancellation is one month or more prior to the original class date. There is a $110 transfer fee. You may only re-book once before your class fee is void. If no alternative class dates are scheduled, your class ticket will remain “on hold”. You may use the ticket once a new class is scheduled. “On hold” tickets are valid for nine months from date of original purchase.

Cancellations within one month of class date are completely non-refundable. You may transfer your class ticket to a friend if you are unavailable to attend, provided you notify us 48+ hours prior to the event and you pay the $110 transfer fee).

Vanyanís reserves the right to cancel or postpone a course up to 7 days before the event. In this event an alternative date or full refund will be offered. It is very rare that we would cancel a class.

In the event of a Covid-19 lockdown or government imposed restrictions that prevent a class from going ahead your ticket will be “on hold” until the course can be rescheduled (when it is safe to do so).

By purchasing a ticket for one of our classes you are agreeing to this cancellation policy.

Private Tuition Cancellations

Private tuition fees are unfortunately non-refundable. 50% of your lesson cost may be used against an alternative lesson date provided cancellation/rescheduling is 48 hours or more prior to the booked class time/date. You may only re-book once before your total fee for the lesson is void. Cancellations with less than 48 hours notice are completely non-refundable.

Vanyanís reserves the right to cancel or postpone a lesson up to one day before the event. In this event an alternative date or full refund will be offered.

In the event of a Covid-19 lockdown or government imposed restrictions that prevent a lesson from going ahead your tuition fee will be “on hold” until the lesson can be rescheduled (when it is safe to do so).

By purchasing a ticket for one of our lessons or term packages you are agreeing to this cancellation policy.

Privacy

Here at Vanyanís we take your privacy very seriously and we will only ever use your personal data to process your orders and, if you opt in to receive our newsletters, provide information on our products, special events, corset making and sewing courses, and news related to the goings on at Vanyanís.

Your information is kept secure via password protected systems only accessible by authorized Vanyanís staff. Our computers and devices we use to access this information are kept secure with antivirus software. Vanyanís.com is protected with a firewall. We absolutely value your privacy and have never (and will never) pass on or sell your information to any third parties. Ever.

After purchasing one of our products, enrolling in a sewing class or subscribing to our mailing list, the personal data we may hold about you is as follows:

First Name
Last Name
Email Address
Telephone/Mobile Number
Address

We only collect the minimum amount of information required to communicate with you and we keep only what is necessary to process your orders and/or communicate with you via our newsletter (if you opted to receive it).

All orders are processed “in-house” with the exception of the Valentina Jewellery Collection. For orders of this collection, your order and delivery details will be (securely) passed on to Skadi Jewellery to manufacture and ship your order directly to you. Once your order has been completed your details will be deleted from their (secure) system.

If at any time you wish to opt-out of receiving communication from us, please update your email preferences by clicking the link included in the footer of all emails to unsubscribe (or reply or email us directly at info@vanyanis.com).

If you have set up an account at Vanyanis.com (an option during checkout when placing an order), you can click the link above and manage your details there. If you checked out ‘as a guest’, then you will not have an account with us. However, your details as mentioned above (along with your order) will be in our secure system as necessary to process your order.

If you have any questions regarding our privacy policy please email us at info@vanyanis.com

Copyright Information

All website content is copyright to Vanyanís. Vanyanís is a registered business name. All photography is copyright to the respective photographers.

We Ship Worldwide*

(*With some exclusions)

Vanyanis Bride Amber Welch © 4Walls Photography — Bridal Couture Services

Jess Louise © Chris Murray — Luxury Corsets

Threnody in Velvet © Iberian Black Arts — Ready to Wear

Engraved Busks © Vanyanís — Engraved Corset Busks

Photo Credits

Policies